Terms & Conditions for Handmade In Bridge
Last updated: 2 May 2026
Please read these Terms and Conditions carefully before placing your order.
As we can accept your order and make a legally enforceable agreement without further reference to you, you must read these Terms and Conditions to make sure that they contain everything you want and nothing you are not happy with. If you are not sure about anything, please contact us at handmadeinbridge@icloud.com.
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## Application
1. These Terms and Conditions apply to the purchase of goods by you (the Customer). We are Sima Said trading as Handmade In Bridge of 39 High St, Bridge, Canterbury, Kent, CT4 5JZ, United Kingdom, with email address handmadeinbridge@icloud.com (the Supplier or “we” or “us”).
2. These are the terms on which we sell all Goods to you. By ordering any Goods, you agree to be bound by these Terms and Conditions. You can only purchase Goods from our Website if you are at least 18 years old and legally capable of entering into a contract.
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## Interpretation
3. Consumer means an individual acting for purposes wholly or mainly outside their trade, business, craft or profession.
4. Contract means the legally binding agreement between you and us for the sale of Goods.
5. Goods means the products advertised on our Website.
6. Order means your order for the Goods submitted through our Website.
7. Website means www.handmadeinbridge.com.
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## Goods
8. The description of the Goods is as set out on our Website. All Goods are handmade, and while we take great care to ensure accuracy, images and descriptions are for illustrative purposes only.
9. Due to the handmade nature of our products, slight variations in colour, size, pattern placement, and finish may occur. These variations are a natural part of the making process and do not constitute faults.
10. For any Goods made to your specifications or clearly personalised, you are responsible for ensuring that all details provided are accurate.
11. All Goods are subject to availability. If we are unable to fulfil your order, we will notify you promptly and issue a full refund where applicable.
12. We may make changes to Goods where necessary to comply with applicable laws or safety requirements.
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## Personal Information
13. We retain and use all personal information strictly in accordance with our Privacy Policy.
14. We may contact you by email or other appropriate communication methods regarding your order.
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## Basis of Sale
15. The listing of Goods on our Website does not constitute a contractual offer. Your Order is an offer to purchase.
16. A Contract is formed only when you receive an order confirmation email from us.
17. You are responsible for ensuring your Order details are correct before submission.
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## Price and Payment
18. The price of Goods and any delivery charges are as set out on the Website at the time of ordering.
19. Prices include VAT where applicable.
20. Payment must be made at the time of ordering. We accept payment via secure third-party providers such as Stripe and PayPal.
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## Delivery
21. We will deliver Goods within the agreed timeframe or, where not specified, within 30 days of the Contract.
22. If delivery is delayed, you may have the right to cancel in accordance with your statutory rights.
23. We currently deliver within the United Kingdom. If we accept international orders, additional duties or taxes may apply, which are your responsibility.
24. Risk in the Goods passes to you upon delivery.
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## Ownership
25. Ownership of Goods passes to you once full payment has been received.
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## Withdrawal, Returns and Cancellation
26. You may cancel your Order before it is accepted by us without charge.
27. As this is a distance contract, you have the right to cancel within 14 days of receiving your Goods, subject to the exclusions below.
28. The right to cancel does not apply to:
- Goods made to your specifications or clearly personalised
- Custom or made-to-order items
- Perishable goods
29. Due to the handmade nature of our products, natural variations are not considered faults.
30. To cancel, you must inform us clearly by email at handmadeinbridge@icloud.com.
31. If you cancel your order, you must return the Goods within 14 days of informing us.
32. You are responsible for the cost of returning Goods unless they are faulty or incorrect.
33. Returned Goods must be in their original condition. We may reduce your refund if the value of the Goods has been diminished through unnecessary handling.
34. Refunds will be issued within 14 days of receiving returned Goods or proof of return.
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## Product Quality
35. We have a legal duty to supply Goods that are as described, of satisfactory quality, and fit for purpose.
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## Third-Party Services
36. We use trusted third-party providers including:
- Squarespace (website hosting)
- Stripe and PayPal (payments)
- Mailchimp (email marketing)
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## Data Protection
37. We comply with UK data protection laws. Please refer to our Privacy Policy for full details.
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## Liability
38. Nothing in these Terms excludes liability for death or personal injury caused by negligence or fraud.
39. We are not liable for losses that were not reasonably foreseeable at the time of the Contract.
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## Governing Law
40. These Terms are governed by the laws of England and Wales.
41. Any disputes will be subject to the jurisdiction of the courts of England and Wales.
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## Contact
If you have any questions about these Terms and Conditions, please contact:
Email: handmadeinbridge@icloud.com
Address: 39 High St, Bridge, Canterbury, Kent, CT4 5JZ, United Kingdom